Advance Payment Policy
I. Deposit (Non-Refundable Deposit Policy)
Applicable to: Live kittens that have been born but do not meet delivery standard
1. Deposit Rules
Amount: 20% of the total price (minimum $300)
Purpose: Exclusively reserve a specific kitten and secure dedicated care resources
2. Non-Refundable Reason
3. Special Exceptions
If the kitten develops a critical health issue or passes away before delivery, we will unconditionally refund the deposit.
II. Reserve Deposit (Refundable Deposit)
1. Refundable Deposit Rules
Amount: 20% of the total price (minimum $300)
Purpose: Secure priority reservation rights with flexible adjustment options
2. Flexible Adjustment Rights
If the born kitten does not meet expectations (coat color/physical appearance/gender), you may choose:
Exchange for a similar-priced kitten: No need to re-pay the deposit. The paid deposit can directly offset the new order’s deposit, and you must pay the difference.
Full Refund: Deposit will be returned via the original payment method (excluding third-party payment platform fees, deducted based on actual charges).
3. Order Confirmation
III. Balance Payment
Within 7 business days after the kitten meets delivery standard
IV.Supplementary note
If the buyer fails to pay the balance within the specified payment period, the deposit paid in any form will not be refunded.